Shipping Policy
Last updated: October 23, 2026
A good delivery experience starts with knowing what to expect. Here is how we prepare and ship RIDETIDY orders.
Order processing: 0–2 days
We prepare orders for dispatch within 0–2 days after payment is confirmed. Processing covers checking and preparing your order; it is separate from the time your parcel spends in transit.
Estimated delivery: 4–7 days after dispatch
Our estimated transit time is 4–7 days after dispatch. Allow approximately 4–9 days in total, including processing. These are estimates, not guaranteed arrival dates. Weather, carrier disruption, holidays or customs checks can affect delivery.
Free U.S. shipping
Standard shipping is free on U.S. orders. We do not add a standard shipping fee at checkout. If your address has no available delivery method, contact us before ordering so we can check delivery availability.
Follow your parcel
When tracking is available, we will send the tracking details after dispatch. A new tracking number may take time to show its first carrier scan. If tracking is missing or your parcel is late, email [email protected] with your order number.
Address changes and cancellations
Please check your delivery address before payment. If you spot a mistake or need to cancel, contact us as soon as possible. We will check whether the order can still be changed before dispatch. Once a parcel has shipped, changes may not be possible.
Delays, damage or missing parcels
If an order is delayed, arrives damaged or appears lost, contact us so we can investigate with the carrier and explain the available resolution. Please keep the packaging and photos if the parcel arrives damaged. A tracking status alone does not prevent you from asking us to investigate a delivery issue.
Taxes and import charges
Free shipping covers standard delivery charges. Review the checkout summary for any applicable taxes collected with your order. If a shipment involves import charges that are not collected at checkout, we will explain the applicable arrangement before you order. Do not assume goods ship from a U.S. warehouse; any stated shipping origin on the product page or checkout applies.
Questions about delivery?
Contact [email protected]. For returns, please read our Returns & Refunds policy.