Privacy Policy
Last updated: October 23, 2026
Your information helps us answer your questions and look after your orders. This page explains how RIDETIDY handles personal information when you browse ridetidy.com, create an account, contact us or place an order.
Who is responsible
RIDETIDY is operated by Guangzhou Guchen Trading Co., Ltd. For privacy questions or requests, email [email protected].
Guangzhou Guchen Trading Co., Ltd.
Founder and legal representative: Chen Xin
Room 307, No. 148 Tan’an Street, Dagang Town, Nansha District, Guangzhou, Guangdong, China.
What information we handle
Depending on how you use the store, this can include your name, email, phone number, billing and delivery addresses, account details, order history, return requests and messages you send us. Our website and hosting systems also receive technical information, such as IP address, browser type and request logs, to deliver and protect the site.
When payment options are available, payment providers process payment details under their own privacy notices. We receive the transaction information needed to manage your order. Please do not email full card numbers, passwords or identity documents to customer support.
How we use it
We use the information needed to operate your account, process purchases, arrange delivery, handle returns, answer questions, prevent fraud and keep business records required by law. We also use technical information to maintain and troubleshoot the store.
Who may receive it
Information may be shared with service providers who support hosting, payments, delivery, email, site maintenance and order administration, to the extent needed for their work. We may disclose information when required by law or to address fraud and protect legal rights. These are operational uses; purchasing does not require you to agree to unrelated marketing.
Cookies and your choices
WordPress and WooCommerce use cookies and similar storage for functions such as sign-in, security and keeping items in your cart. You can manage cookies in your browser, although blocking essential cookies can affect those functions. If optional analytics or advertising tools are introduced, we will update this notice and provide any choices required before using them.
Retention and security
We keep information for as long as needed for the purpose it was collected, including order support, accounting and legal obligations. We use reasonable safeguards to protect it, but no internet service can promise absolute security. Keep your account password private.
Where information is processed
Our operator is based in China. Your information may be processed in China and in countries where our service providers operate. Privacy rules may differ between locations. Where applicable law requires safeguards for international transfers, we will apply them.
Your privacy requests
Depending on your location and applicable law, you may have rights to access, correct, delete or receive a copy of your personal information, or to object to or restrict certain uses. Contact [email protected] to make a request. We may need to verify your identity using proportionate information before responding. Some records must be retained for legal reasons. Where applicable, you may appeal a denied request by replying to our response.
Children and outside links
This store is intended for adult shoppers and is not directed to children under 13. If you believe a child has supplied personal information, contact us. Links to external services are covered by those services’ own privacy notices.
Updates
We may update this page as the store changes. The date above shows the latest revision. Contact [email protected] if you would like us to explain anything.