Returns & Refunds

Last updated: October 23, 2026

We want every RIDETIDY purchase to feel right for your everyday drive. If something is not right, get in touch. We will help you understand the next step.

30 days to start a return

Contact us within 30 days of receiving your order to request a return. This policy covers purchases made directly through ridetidy.com. Include your order number, the item you want to return and a brief explanation.

Start with an email

Email [email protected]. Our support team will provide the return instructions and the appropriate return warehouse address by email. Please contact us before shipping a parcel, so it reaches the correct location. Our registered company address is not the designated return address.

Keep your item together

For a change-of-mind return, keep the item unused and in its original condition, with its accessories and packaging. If an item arrived damaged, defective or incorrect, tell us what happened and include photos where possible. You do not need to treat a faulty item as a change-of-mind return.

Who pays return shipping?

For returns unrelated to a product quality issue, including a change of mind or an item ordered incorrectly by the customer, the customer is responsible for return shipping costs.

If a return is due to a product quality issue, RIDETIDY covers the return shipping cost. Email our support team with your order number and a description of the issue before sending the item. We will provide the correct return address and arrange a prepaid return label or another return method at our expense for quality-related returns.

Please contact us before shipping any return. Our support team will explain the return method and confirm who covers shipping based on the reason for the return.

Refunds in 5 days

Once we receive and check an eligible returned item, we will process your refund within 5 days and email you an update. If we confirm that no return is needed, the 5-day period starts from that confirmation. Refunds go back to the original payment method. Your bank or payment provider may need additional time to post the credit.

Need a different item?

Email us before sending anything back. We will explain whether an exchange is available or whether a return and a separate new order is the best route.

We are here to help

These terms do not limit any rights you have under applicable consumer law. Questions about a return or refund? Email [email protected] with your order number.